World's leading offline booking platform for tour operators to confirm and deliver reservations into the PMS.
Columbus is a suite of products that is used by tour operators and hotels to increase conversion of offline queries through automation.
Tour operators:
Want each hotel query to be confirmed and converted as quickly as possible.
Hotels:
In order to avoid missing out on opportunities, they need a prioritised, structured list of enquiries they can answer to right away. Additionally, they want bookings to be sent automatically to the PMS.
By automating the process, Columbus shortens the time it takes from a user's query to a conversion. It also provides insights that can be used to improve business decisions and boost revenue.
Columbus is here to remove the frustration caused by delays through an automation long needed by hotels and tour operators.
Travel agents can easily capture more business as their time to search and respond is reduced dramatically.
Currently being used by largest of tour operators and Holiday package providers in leisure destinations.
Hotels: Which query is most important, Are you snowed under agent emails? Don't know how to turn this around and even reduce manual efforts while doing so?
Manage queries, confirmations, reservation delivery and business insights under one application.
Credit card will be charged post free trial.
Travel Agents
As a tour operator, we were facing a lot of challenges in getting quick confirmation from hotels for our customers' bookings. We were spending a lot of time manually checking availability and rates, and then waiting for confirmation from the hotels. This was causing delays and frustrating our customers.
To solve this problem, we decided to implement Columbus in our hotel booking process. We initiated all queries through Columbus. This eliminated the need for manual check and improved the speed of confirmation. Columbus also an automated alert mechanism to communicate around priority queries, with hotels throughout the booking process. This helped us to keep our most important customers informed about their bookings and any changes or updates.
Finally, every reservation made is delivered into the hotel's PMS through Columbus. This reduces tge scope of manual errors and improves customer satisfaction.
The results of these automation efforts have been outstanding. We've seen a significant increase in bookings and a significant decrease in customer complaints. Our customers are happier and more satisfied than ever before, and we're able to focus more on growing our business and less on managing manual processes.
Overall, the automation of our hotel booking process has been a huge success for our tour operator business, and we highly recommend it to other tour operators looking to improve their customer experience and streamline their operations.
Hotel
Before Combus our process was fully manual. This included processing g hundreds of email queries around reservations and stay. A lot of steps were repetitive and this caused manual errors.
We had value 5 figure queries buried in the pile of emails.
By the time we would get to it, the agent would cancel and book it elsewhere.
Even when reservations were made, we had to manually enter details into the PMS.
All of this changed after we started using Columbus.
Now the tool helps us prioritize and we can respond to agents instantaneously. We also have visibility on source markets, booking value and lead period which is used by us to make revenue and marketing decisions.
Agents also like working with us as it reduces their business cycle and our resort is able to increase revenue through this tool in a consistent manner.
Platform Features
Booking Query Automation
Booking Confirmation Automation
Reservation Delivery
Business Insights
Contract Management
All these are used to streamline the booking process and will have inbuilt booking engine, Channel management and CRM to help you maximize your revenue.
The tool is mobile friendly and cloud hosted so can be accessed from anywhere.
The tool reduces your staffing requirements to a large extent. This also reduces scope of manual errors.
By implementing these strategies, a travel tour operator can become more efficient, improve the customer experience, and increase revenue. It is important to note that the best approach will be even more impactful based on the size and complexity of the tour operator.
Pricing
Hotels
Increase offline business.
Starting from $xxx per month.
Travel Agent
Improve customer satisfaction and increase conversions.
Starting from $xxx per month.
Enterprise
Reduce cost and increase your revenue.
Talk to us for preferred pricing.
Faqs
About us
Columbus is cloud application that helps in automating offline business for tour operators and hotels.
Columbus is built on Astro JS and deployed on Cloudflare network. Product and Tech teams are based in Dubai, UAE
Columbus started post covid as industry was facing resurgence if demand but lack of skilled manpower to convert these leads into confirmed reservations.